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Privacy Policy

1. General Information

a) Introduction
Protecting visitor data and using it only in the way our customers expect us to is our highest priority. Accordingly, this policy is designed to inform you about the processing of your personal data and your rights in relation to this rocessing, in accordance with the General Data Protection Regulation (“GDPR”), other data protection laws and ISO 27001 Information Security Policies.

b) Controller
Glass Soft – Robotics & Systems Ltd. is Controller or Controller in accordance with the RGPD and therefore responsible for the processing of the data explained herein.

c) Data Protection Officer
You can contact our data protection officer at any time using the following contact details:
Address: Estrada da Nazaré, no 66, Apt. 310 2445-630 Moita, Marinha Grande Telephone: +351 244 572 030

2. Processing of personal data during the use of our website
Your visit to our website and use of our online services will be logged. We collect the IP address used by the device, the date and time, the type of browser and operating system of the device, the pages visited and additional data may be recorded. This data is collected for the purpose of optimising and improving our website as well as our online services. The lawfulness of the processing is based on legitimate interest, as it is in our legitimate interest to protect our website and improve the quality of our services. In addition, your personal data is only stored if on your own account you provide us with data, for example as part of a registration, a survey or for online purchase (execution of a contract). We take appropriate measures to ensure that the data provided to us during registration is adequately protected. These measures include, encryption, access control, segregation of duties, internal auditing, etc..

a) Contact Page
You can make a contact request through the contacts available on our website The personal data provided in your contact request will only be processed to respond to your request. By submitting a contact request you constitute an affirmative action by which you give your explicit consent to data processing.

e) Cookies
We use cookies, web beacons and other similar technologies (collectively “Automatic Data Collection Tools”). We do this to improve your user experience and enable personalised features and content; optimise our marketing advertisements and allow advertising companies to help us serve ads across the internet. You can find more information about Automatic Data Collection Tools at:

Cookies are text files containing small amounts of information that are transferred to your device, or more technically, to the browser you use on that device, when you visit a website. The party that places cookies on your browser can then read the information in the cookie that
you have set. Cookies are typically classified as “session cookies” which do not stay on your device after you close your browser or as “persistent cookies” which usually stay on your device until you delete them or they expire.

Different cookies are used to perform different functions which we explain below:

We use cookies that are essential – Some cookies are essential to allow you to move between our web pages and use their features, such as accessing secure areas of the website. Without these cookies, we cannot enable appropriate content based on the type of device you use.

We use cookies to remember your choices – These cookies allow us to remember choices you have made on our websites (such as your preferred language or the region you are in) and to offer enhanced and more personalised features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of the web pages that you can customise. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on our web pages.

We use cookies to personalize your experience – We also use cookies to change the way our web pages behave or look and feel to personalize your experience with information we infer from your behavior on our web pages or information we may already have about you from being, for example, a registered customer. These cookies may be used to personalise the services you receive from us or the content, look and feel we convey to you in subsequent sessions on our websites. For example, if you personalize the web pages or register products or services, a cookie helps the web page server remember your specific information. The next time you visit our websites, the information you previously provided may be retrieved so that you can easily use the features of the website you previously chose. If you regularly use more than one device or computer, we may turn cookies on so you still receive a personalized online experience. We may also customize the information you see based on what we already know about you, so you spend less time looking things up. By using cookies, each visitor to our site can have a web experience that is unique to them.


We use cookies for performance and analytical purposes – We use our own and/or third party cookies and other identifiers (such as web beacons) to see how you use our websites and services to improve their performance and tailor them to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and ensure we maintain a consistent look and feel across our websites; track and provide trend analysis on how our users interact with our websites and communications; track errors and measure the effectiveness of our promotional campaigns. We use Google Analytics from Google Inc. for example to track website usage and activity.

In view of the above, we would like to inform you that we currently use the following cookies:



Type of Cookie



Own/Third party



1 day


f) Subcontractors
We may use subcontractors or service providers to process your personal data. These service providers may be located in countries both inside and outside the European Union (EU). We ensure that such service providers process personal data in accordance with European data protection legislation to ensure an adequate level of data protection, even if personal data is transferred to a country outside the European Union (EU). Transfers of personal data to other recipients are not carried out, except where we are required to do so by law.

g) Period of retention
Personal data provided to us via our website will only be stored until the purpose for which they were processed has been fulfilled. Insofar as the retention periods under commercial and tax law are to be observed, the storage period for certain
data may be up to [number] years. However, retention periods may be amended for legitimate interest (e.g. to ensure data security, to prevent misuse or for public interest).

3. Exercising your rights
As a data subject, you can contact our Data Protection Officer at any time to exercise your rights. These rights are as follows:

● The right to receive information about data processing and a copy of the processed data;
● The right to demand the rectification of inaccurate or incomplete data;
● The right to demand the erasure of personal data;
● The right to demand restriction of data processing;
● The right to receive personal data in a structured, machine-readable format and
request the transmission of such data to another controller or controller;
● The right to object to data processing;
● The right to withdraw certain consent at any time to stop the
processing of data based on your consent;
● The right to lodge a complaint with the competent supervisory authority: the National Commission for Data Protection